Total Quality Management
The Total Quality Management (TQM) program is utilised within Kay-Metzeler and has, over the past years, proved to be core in developing several areas of our company. At the heart of TQM is its focus on three main areas
• End users
• Kay-Metzeler personnel
• Business operation

End users
Every company depends on its customers for their survival. Successful companies put their customer first at every opportunity. Our end users view of Kay-Metzeler Ltd as a company is defined: "by our ability to perform technically as well as commercially, our product offering and whether we can deliver what we say on time as promised". Kay-Metzeler Ltd tries to achieve this by listening to our customer's comments and feedback and integrating these into our business ethos. This has specifically benefited us in the several areas of our business
• Development of our product range and services offered
• Corporate image and positioning
• End user loyalty to Kay-Metzeler
• Building close customer partnerships

Kay-Metzeler Personnel
All the company's employees participate in quality-improvement activities. Every employee is encouraged to express his/her views on how improvements to company performance can be made. This shared dedication to quality by our staff forms the basis of our Total Quality Management (TQM) philosophy. Our ultimate goal is being to satisfy our customers at every opportunity and to reduce costs. Only by having an employee driven commitment, competency of actions and an effective team morale can we hope to collectively meet our business promises and achieve our ultimate goals.

Quality Assurance
Kay-Metzeler has established a history of producing a quality product to suit our customer's requirements.

The quality of our product is defined as its 'fitness for purpose' and that it is 'safe to use'. We are thus able to satisfy not only the technical specifications but also commercial requirements of the Customer and our Company. To ensure these objectives are achieved, we set down a Quality System operated by our Company and detailed this within our Quality Manual and supporting documentation. A copy of these procedures are available for review at our facility in Bollington in Macclesfield, England at any time by our customers.

Kay-Metzeler operates a Quality Management System designed to meet the requirements of BS EN ISO 9000.

The Quality Policy of Kay-Metzeler has the unqualified support of our Directors. It is a mandatory requirement that all company personnel comply with this policy, its systems and procedures. No deviation is permitted without the prior approval of the Managing Director.

The responsibility for the implementation and maintenance of the Quality Assurance program and thereby this policy is delegated to the Quality Manager who has responsibility for the day to day administration of the Quality System and who will represent the Company on all matters relating to Quality Assurance. Given full authority, organisational freedom and responsibility to monitor the effectiveness of the quality system through a series of regular audits and corrective action reviews.

The quality system operated by Kay-Metzeler is designed to cover all activities from quotation, through design and manufacture to ensure that products are designed, procured, manufactured and supplied to customers consistent with our highest standards and their specification requirements.

The Company aims to achieve its organisational goals and objectives by:-
• Continuous training in quality principles and practices
• Application of appropriate methods for quality improvement
• Ensuring that all employees are kept informed of matters relating to quality and its importance in maintaining and improving the business as a whole.
• A commitment to total customer satisfaction and zero defect level.